Refund policy
All of our products are custom-made and printed-on-demand specifically for your order because of this all sales are final. We do not accept returns or exchanges for selecting the wrong size chosen by the customer, color appearing different on screen vs. in person, wash and care damage after delivery, change of mind or buyer's remorse.
Please ensure you review the sizing charts provided in our product descriptions carefully before placing your order. Also, please double check the correct color is selected.
We do accept replacement or refund requests within 14 days for defective products (printing errors, manufacturing defects), damaged items received, or the wrong item received (different product or design than ordered). Please inspect your order upon reception and contact us immediately if the item has any of these issues.
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at customerservice@twelvesixapparel.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at customerservice@twelvesixapparel.com.
You can always contact us for any return question at customerservice@twelvesixapparel.com.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.