Shipping policy
Thank you for shopping with Twelve Six Apparel LLC! All orders are processed and shipped with the following terms in mind.
1. Order Processing Time
All orders are processed within 1–14 business days (Monday – Friday). Orders are not processed or shipped on weekends or major holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.
2. Domestic Shipping Rates & Estimates
Shipping charges for your order will be calculated and displayed at checkout. We offer the following shipping methods within the contiguous United States:
| Shipping Method | Estimated Delivery Time | Shipping Cost |
|---|---|---|
| Standard Shipping | 7-10 Business Days. Delivery times go into effect after the order is processed for shipping. This excludes holidays and weekends. | $7.99 |
| Expedited Shipping | 4-5 Business Days. Delivery times go into effect after the order is processed for shipping. This excludes holidays and weekends. | $15.00 |
| Overnight Shipping | 3-5 Business Day. Delivery times go into effect after the order is processed for shipping. This excludes holidays and weekends. Unfortunately, this service is unavailable to PO Boxes. |
$25.00
|
Note: Delivery delays can occasionally occur due to high carrier volumes or inclement weather.
3. International Shipping
We currently ship to select international countries. Shipping rates for international destinations will be calculated at checkout based on weight and destination.
- Customs & Duties: Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Twelve Six Apparel LLC. is not responsible for these charges if they are applied; they are your responsibility as the customer.
4. Order Tracking
Once your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
5. Lost or Damaged Packages
Twelve Six Apparel LLC. is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. If your tracking information shows "Delivered" but you have not received your package, please report this to us within 3 days of the delivery date so we can assist you in filing a missing package claim with the carrier.
6. Returns & Exchanges
We want you to love your apparel! If you need to make a return or exchange, please review our full Return Policy for step-by-step instructions.
Contact Us
If you have any questions or concerns about your order, please reach out to us at customerservice@twelvesixapparel.com.